For people invited to a company account by an owner or admin; not for solo accounts. To accept a company invitation in Event Design App, open the link in your invitation email, check the Seat (license), Role and Visibility (who can see which projects) shown, then create a password if you are new or confirm your current password if you already have an account. Select Accept invitation, and you are signed in to the company workspace. Invitations last 14 days.
Your company added you to its workspace and sent you an email. Accepting it takes about a minute, and it ties your login to the company's projects, seat and credits. Read the details on the page before you accept, because they show exactly what access you are getting.
This article is for the person being invited. If you are the admin sending invitations, see Manage company profile, team, credits, and billing.
To start, open the link in the invitation email. The page is titled Accept invitation, with the company name below it.
[SCREENSHOT 1 — Accept invitation page: company name, Seat, Role, Visibility, invited email]
Before you enter anything on the Accept invitation page, read the summary:
Field | What it tells you |
|---|---|
Seat | Your plan (your license): Plus or Pro. This is your subscription level and your credits. |
Role | Member (a standard company membership) or Admin (helps manage the company). |
Visibility | Own-only (you see your own projects) or Company-wide (you also see the company's projects). |
Invited email | The address this invitation is for. |
Invitation expires | The last day you can accept. Invitations last 14 days. |
⚠ Role and seat are separate. You can be invited as an Admin and still be blocked by a seat problem, and a Pro seat does not make you an Admin. Role is what you can manage. Seat is the paid plan attached to your account. Visibility is which projects you can see. All three are shown here because they are decided separately.
The invitation page shows different fields depending on whether you already have an account.
If you are new:
Enter your First name and Last name.
Create a Password: at least 8 characters, including a letter and a number. A checklist turns green as you meet each rule.
If you already have an account with this email:
The page says Confirm your password to join with your existing account.
Enter your Current password. You do not choose a new one.
Select Accept invitation. The button reads Joining... for a moment. You are then signed in and opens the company workspace.
Check the result: your projects and your plan should match what the invitation summary showed. If your Visibility is Own-only, you will see only your own projects. That is the setting, not an error.
If the invitation page shows an error instead of the form:
You see | Why | What to do |
|---|---|---|
Invitation expired | More than 14 days passed. | Ask your company admin to send a new invitation. |
Invitation cancelled | The invitation was cancelled or the seat was removed. | Ask your admin. |
Invitation already accepted | Someone already used this link, probably you. | Sign in with the account that accepted it. |
Seat payment incomplete | The company's payment for your seat did not go through. | Ask your admin to resolve billing and send a new invitation. |
Invitation link is missing | The address lost its token when copied. | Open the link directly from the email. |
Invitation unavailable | The link is invalid or no longer available. | Ask your admin for a new one. |
⚠ A payment problem is on the company's side. If you see Seat payment incomplete, nothing you can enter will fix it. Your admin has to resolve billing and resend the invitation.
💡 Don't have the email? Check spam, and ask your admin to confirm the address they typed. The invitation is tied to that exact email.
I never got the invitation email. The company is charged for a paid seat before the email is sent. If that payment was blocked, no email goes out. Ask your admin whether your seat shows Pending payment or Payment failed.
It says Invitation expired. Invitations last 14 days. Ask your admin to send a new one.
I can't remember my password. Use the password-reset flow on the sign-in page, then open the invitation link again. See Verify your email or reset your password.
I accepted but can't see my teammates' projects. Your Visibility is probably Own-only. Ask your admin to change it to Company-wide.
I accepted but I can't manage the team. Only an Owner or Admin role can. Ask your admin if you need the Admin role.
It says Invitation already accepted. Sign in normally with the account you used. You do not need the link again.
Open the link in your invitation email to reach the Accept invitation page. Check the Seat, Role and Visibility. If you are new, enter your name and a password of at least 8 characters with a letter and a number. If you already have an account, confirm your current password. Then select Accept invitation.
Invitations last 14 days, and the Invitation expires field on the Accept invitation page shows the last day you can accept. After that, the page shows Invitation expired. Ask your company admin to send a new invitation, since you cannot extend or reopen an expired one yourself.
Yes. If an account already exists with the invited email, the page says Confirm your password to join with your existing account. Enter your current password; you do not choose a new one. That login is tied to the company's projects, seat and credits.
Seat is your paid plan, Plus or Pro, with its credits. Role is Member or Admin, and decides what you can manage. Visibility is Own-only or Company-wide, and decides which projects you see. They are decided separately, so a Pro seat does not make you an Admin.
The company's payment for your seat did not go through, so nothing you enter on the page can fix it. Your admin must resolve billing and send a new invitation. This is also a common reason an invitation email never arrives.
Your Visibility is probably Own-only, which shows only your own projects. That is the setting, not an error. Ask your company admin to change it to Company-wide. Managing the team also needs the Owner or Admin role.