Create an account and sign in
Sign up for an account as an individual or a company, log in with email or Google, and fix common sign-in errors.
To use Event Design App, register (sign up) by choosing Individual or Company, entering your name, email and a password of at least 8 characters, and selecting Start Designing. You are signed in automatically and land in onboarding the first time. On later visits, sign in (log in) with email and password or with Google. Choose Company only if several people share one workspace; solo users choose Individual.
Before you can build a layout, you need an account, and the first choice on the Register screen, Individual or Company, is easy to get wrong. This article covers both paths and what to expect after you sign in.
Your account stores your projects, plans, subscription and credits, preferred units, and, for companies, team permissions.
How do I create an account?
To create an account (sign up), follow these steps.
Open the Register page and choose your Account type: Individual or Company.
Enter First Name, Last Name, Email and Password. The password must be at least 8 characters.
If you chose Company, fill in the company fields: Company Name, country, address, city, state, postal code, Main Email and Phone.
Optionally tick I agree to receive news and special offers. It does not affect registration.
Choose Start Designing.
You are signed in automatically; there is no separate sign-in step after registering.
⚠ Your display name is your first and last name joined together, and the combined length cannot exceed 100 characters.
What changes if I choose a Company account?
Choosing Company on the Register page adds these fields: Company Name, country, address, city, state, postal code, Main Email and Phone. All are required except Main Email; if you leave it blank, your sign-in email is used. Address suggestions may fill the location fields for you.
💡 Pick Company if several people will work in the same workspace. Company accounts have a Company Dashboard (the admin area for team and billing) and team management. An existing individual account can be converted later from the account menu with Convert to Company.
How do I sign in?
To sign in (log in), use either of these options.
On the Login page, enter your Email and Password, then choose Start Designing.
Or use the Google button at the top of the form, available on both Login and Register.
Forgotten password? Choose Forgot password? beside the password field. See Verify your email or reset your password.
New here? Choose Register at the bottom of the form.
Where do I land after signing in?
Where you land after sign-in depends on whether you have finished onboarding.
First time: you go to onboarding, a one-time two-step setup, then into a starter plan. See Complete onboarding.
After onboarding: you go to the dashboard.
If you came from the Help Center, signing in returns you to the help page you were reading.
If you were sent to sign in from a link inside the app, you return to that page once you are in. If onboarding is incomplete, you finish it first and then arrive there.
⚠ Email verification does not block you from signing in. A warning banner with a Resend button appears at the top of the screen after onboarding until you verify.
Troubleshooting
"Login failed." The email or password did not match. Check for typos or caps lock, or reset your password.
"Password must be at least 8 characters." Registration and password resets both enforce this minimum.
"Additional bot verification is required." The site ran a bot check and wants a second confirmation. Complete the extra prompt. If it never appears, try another browser or disable extensions that block scripts. If it persists, contact support.
I registered and was sent to a setup screen. That is onboarding. Everyone sees it once.
I see "company subscription inactive" after signing in (company accounts only). Your company's subscription is not active. Contact your company admin.
I signed in with Google but cannot remember a password. Google accounts may not have one. Use Google again, or request a reset link for your email.
My company workspace has no Subscription option. Company admins see Company Dashboard instead; billing is handled there.
Frequently asked questions
What does "Login failed" mean?
The message Login failed. means the email and password you entered did not match an account. Check for typos and caps lock, then try again. If you still cannot sign in, choose Forgot password? beside the password field to request a reset link. If you signed up with Google, use the Google button instead.
How long must my password be?
At least 8 characters. The app enforces this minimum when you register, when you reset a forgotten password and when you change your password from the Account window. If you see Password must be at least 8 characters., lengthen the password and submit the form again.
Should I choose Individual or Company when I register?
Choose Company if several people will work in the same workspace, because Company accounts include a Company Dashboard and team management. Choose Individual if you work alone. If you start as an individual, you can convert later with Convert to Company in the account menu.
Do I have to verify my email before I can sign in?
No. Email verification does not block you from signing in. After you finish onboarding, a warning banner with a Resend button stays at the top of the screen until you verify your email. You can keep designing while the email is unverified.
What does "Additional bot verification is required" mean?
The message Additional bot verification is required. means the site ran a bot check and wants a second confirmation before it lets you continue. Complete the extra prompt. If it never appears, try another browser or turn off extensions that block scripts. If the message keeps returning after that, contact support.
Why does it say my company subscription is inactive after I sign in?
This message, for company accounts only, appears when your company's subscription is not active. It is not an account problem you can fix yourself. Contact your company admin, who manages the company subscription and billing from the Company Dashboard, and ask them to check its status.