Verify your email or reset your password
Confirm your email, resend the verification (activation) link, or reset a forgotten password with a link sent to your inbox.
To verify (confirm) your email in Event Design App, open the verification email and select its link, then keep the Verify Email page open until it says Your email has been verified. To reset a forgotten password when you cannot log in, choose Forgot password? on the Login page, request a reset link, and set a new password of at least 8 characters. This applies to all accounts.
You are locked out, or a yellow banner keeps asking you to verify your email. Both are fixed with a link sent to your inbox, and both links expire, so this article covers what to do when the link does not work.
How to verify your email
After you register, a verification email is sent to your address. You can keep working while it is unverified, but a warning banner stays at the top of the screen, reading Your email is not verified. Please verify your email to keep your account secure.
⚠ The banner appears only after you finish onboarding, and it is hidden on the sign-in, register, reset-password, onboarding and shared pages. If you do not see it yet, that is why.
Open the verification email.
Select the link. A Verify Email page opens and says Verifying your email...
Keep the page open until it finishes. Closing it early can interrupt the check.
On success you see Your email has been verified. - If you were signed in, you are sent back into the app in a moment, or you can choose Back to app. - If you were not signed in, choose Sign in.
What if the verification banner does not go away?
If the verification banner stays, select Resend on it. It reads Verification email sent. when done. Use the newest email and ignore older ones.
💡 Open the link in the same browser where you are signed in. The page then refreshes your account on success and the banner clears without a reload.
💡 Check spam or promotions folders before resending. If you have a company mail filter, ask your IT admin to allow messages from the app's sender address.
How to reset a forgotten password
To reset a forgotten password:
On the Login page, choose Forgot password? beside the password field.
Enter your account email.
Choose Send Reset Link.
Open the email and select the link. The page is titled Create New Password.
Enter a New password of at least 8 characters, then enter the same value under Confirm password.
Choose Update Password. You will see Your password has been updated.
Choose Sign in and log in with the new password.
⚠ The confirmation message is the same whether or not the email has an account. It says If an account exists for that email, a password reset link has been sent. This protects your privacy, but it also means a typo in the address looks like success. Check the spelling before waiting for an email.
⚠ Links expire. If a verification or reset link has expired, the page tells you so. Request a new one instead of reusing the old one. On the reset page, choose Request reset beside Need another link?.
If you remember your current password and just want a new one, you do not need the email flow. Change it from Account in the account menu. See Update account settings.
Troubleshooting
"This verification link is missing a token." The link was cut off or copied incompletely. Open the original email and select the link there, or choose Resend.
"This verification link is invalid or expired." Use Resend from the banner and open the newest email.
"This password reset link is missing a token." The link was cut off or copied incompletely. Open the link directly from the email, or request a fresh one.
"This reset link is invalid or expired." Choose Request reset and use the new email.
"Password must be at least 8 characters" / "Passwords do not match." (reset form) Fix the fields and choose Update Password again.
"Enter a valid email address" / "Email is required." The address on the Forgot password form is blank or malformed.
I never received the reset email. Check the spelling of the address you entered, spam and promotions folders, and that you used the email you registered with. Wait a few minutes, then request again.
The banner says "Could not resend verification email." (the Resend button failed) Wait and try again later.
I signed up with Google. Your Google email is a separate sign-in method. If you use a password, reset it by choosing Forgot password? on the Login page.
Frequently asked questions
Why can't I see the email verification banner?
The banner appears only after you finish onboarding, and it is hidden on the sign-in, register, reset-password, onboarding and shared pages. If you have not finished onboarding, or you are on one of those pages, you will not see it yet. Once it appears, it stays until you verify.
What do I do if my verification link says it is invalid or expired?
Select Resend on the verification banner to send a new email, then open the newest message and ignore older ones. If the page says This verification link is missing a token., the link was cut off, so open it directly from the email instead of copying it.
Why didn't I get my password reset email?
The reset page shows the same confirmation whether or not the address has an account, so a typo looks like success. Check the spelling of the email you entered, look in spam and promotions folders, and confirm you used the email you registered with. Wait a few minutes, then request the link again.
What do I do if my password reset link has expired?
Request a new reset link instead of reusing the old one. On the reset page, choose Request reset beside Need another link?, or return to the Login page and choose Forgot password? again. The page says This reset link is invalid or expired. Use the new email to create your password.
Can I keep designing without verifying my email?
Yes. You can keep working while your email is unverified. A warning banner appears at the top of the screen, reading that your email is not verified, until you verify. Opening the link in the same browser where you are signed in clears the banner without a reload.
How do I change my password if I remember my current one?
You do not need the email flow. Open Account from the account menu, enter your Current password, then a New password of at least 8 characters twice, and choose Update password. Use Forgot password? on the Login page only if you cannot remember the current password.