In Event Design App, individual subscribers manage billing from Subscription in the account menu, and company owners and administrators use Company Dashboard, then Team & Subscription and Billing. Choose Manage billing to update your card or payment details, or Cancel subscription to cancel at period end. Your plan stays active until the date shown. Standard company members have no billing controls.
You want to update a card, understand a charge, or stop paying, without losing access you've already paid for. Where you do that depends on one thing: whether your account is individual or a company.
📺 Upgrade, Buy Credits, Open Billing, and Cancel Correctly — Video Lesson - the checks to make before and after each billing action.
Where you manage billing depends on your account type.
You are | Open | Controls you get |
|---|---|---|
Individual subscriber | Subscription in the account menu | Plan, credits, Manage billing, Cancel subscription |
Company owner or administrator | Company Dashboard in the account menu, then Team & Subscription and Billing | Seats, Manage billing, Cancel subscription, expenses |
Standard company member | Nothing | No billing controls. Ask your owner or administrator. |
Company administrators don't see Subscription in the account menu. They see Company Dashboard instead.
Open Subscription from the account menu. You'll see:
Current plan, labeled either Stripe billing or Managed billing (billing handled by an administrator outside Stripe)
Your credits and any purchased-credit expiry
Cycle ends with your next billing date
Billing actions: Manage billing and Cancel subscription (Stripe-billed accounts only)
Manage billing opens the Stripe customer portal, where you update payment details and see billing documents. Check that the customer and subscription shown are the right ones before changing anything.
⚠ "Managed billing" accounts don't have a portal. If you see Billing for this account is managed by an administrator, your billing is handled outside Stripe. There's no Manage billing or Cancel subscription button. Contact the administrator.
To cancel an individual subscription:
In Subscription, under Billing actions, choose Cancel subscription.
Read the notice: your plan stays active until the date shown. Cancelling does not end access today.
Select a reason. Some reasons require a note under Additional feedback. The button stays disabled until it's filled in.
Choose Cancel at period end. (Keep plan closes the form without cancelling.)
Confirm. You'll see Cancellation scheduled for [date]. and the modal shows that cancellation is scheduled at the end of the billing period.
⚠ A cancellation request and its effective date are different things. After submitting, check the date. Until then you keep your plan, features and credits as normal.
Once cancellation is scheduled, the Cancel subscription button disappears. Use Manage billing if you need to review or change the subscription in Stripe.
Company accounts only: a company has one subscription with seats (one paid place per member), and seat changes are charged to the company card. In Billing you'll see:
Card | What it shows |
|---|---|
Current plan | The company's plan |
Cycle ends | End of the billing cycle |
Active seats | Total, split as Plus / Pro |
Monthly seat total | The amount for all seats per month |
Below that, Plus seats and Pro seats show count × price so you can check the total.
⚠ Cancelling a company subscription locks other people out. At the end of the billing period the Owner moves to the Free plan. All non-owner admins and members become inactive and cannot sign in until the company subscription is reactivated. Warn your team first.
Until the cycle ends, paid access and seats stay active. A Cancels at period end notice shows the date.
Company accounts only. Some company accounts show a Pro plan but no live Stripe subscription behind it. Then Manage billing returns a message that an active Stripe subscription is required before paid seats can be changed, and no portal opens. That's a billing setup issue, not a bug in the button. The company's authorized billing administrator needs to set up the subscription.
There are three views that answer three different questions. They don't have to match one for one.
View | Answers | Where |
|---|---|---|
Billing summary | What the company is subscribed to: plan, seats, monthly total | Billing tab |
Company expenses | Recorded cash entries: date, type, member, plan/feature, amount, status | Billing tab, below the summary |
Credit history | Product activity in credits, not cash | Credits tab (set Kind to Credit Purchase to see pack purchases) |
The monthly seat total is subscription context. It doesn't prove a payment was collected on a given date. For that, use an expense record or a billing document from Manage billing.
To trace a charge, match the date or billing period, member, description, amount and currency, status and any payment reference. A new company with no records shows No billing expenses yet. That's an empty list, not a missing charge.
💡 Before concluding a payment is duplicated or missing, confirm the right company is selected and that you're looking at the right billing period. Credits and cash use different units and often describe different events.
If a subscription payment needs attention, a Payment required banner appears and paid AI features pause until payment is confirmed. Choose Resolve payment (owners and billing administrators) to update the payment method. Company members see a message to contact their owner or billing administrator.
I can't find Manage billing. Your account is probably on Managed billing, a company member, or on Free with no subscription. Check who manages billing for your account.
Manage billing says an active Stripe subscription is required. The company shows a Pro plan but has no live Stripe subscription behind it. The company's billing administrator needs to set up the subscription.
I cancelled but I'm still being charged or still have access. Both are expected until the cycle ends. Check the cancellation date shown in Subscription or Billing.
I can't submit the cancellation form. Choose a reason first. If the reason requires a note, add feedback.
My team can't sign in. The company subscription ended or payment failed. Owners and administrators can reactivate from the company dashboard.
I want to upgrade, not cancel. See Understand Free, Plus, and Pro plans. On Pro you'll see Top tier, meaning there's nothing higher.
My credit history doesn't match my invoice. It isn't meant to. Credits track product activity; the invoice tracks cash.
Open Subscription and, under Billing actions, choose Cancel subscription, select a reason, add feedback if the reason requires it, and choose Cancel at period end. You see Cancellation scheduled for [date]. Your plan, features and credits stay active until that date. Keep plan closes the form without cancelling.
No. Cancelling does not end access today. Your plan, features and credits stay active until the cycle ends, and you may still see a charge until then. Check the date shown in Subscription or Billing, because a cancellation request and its effective date are different things.
This applies to company accounts. At the end of the billing period, the Owner moves to the Free plan. All non-owner admins and members become inactive and cannot sign in until the company subscription is reactivated. Paid access and seats stay active until the cycle ends, so warn your team before you cancel.
Some company accounts show a Pro plan with no live Stripe subscription behind it. Manage billing then returns a message that an active Stripe subscription is required before paid seats can be changed, and no portal opens. This is a billing setup issue, so the company's authorized billing administrator needs to set up the subscription.
You probably have Managed billing, where an administrator handles billing outside Stripe, or you are a standard company member with no billing controls, or you are on Free with no subscription. Check who manages billing for your account. Company owners and administrators find Manage billing under Company Dashboard, Billing.
They are not meant to match. Credit history tracks product activity, while an invoice or expense record tracks cash. The monthly seat total is subscription context and does not prove a payment was collected on a given date. Use an expense record or a billing document from Manage billing to trace a charge.