Event Design App credits pay for AI and import actions: AI Image to 3D (turn a photo into a placeable item), Venue Generation, Floor Plan AI Draw, AI Enhance (turn a render into a realistic picture) and Import from Google Maps. These need a Plus or Pro plan. Check your remaining credits in the account menu or under Subscription before you run an action, and check the job's state before retrying, because slow does not mean failed.
You click AI Enhance and nothing seems to happen, or your balance drops and you're not sure why. Credits pay for AI and import actions, and a few quick checks before and after each request keep the cost predictable.
📺 Upgrade, Buy Credits, Open Billing, and Cancel Correctly covers buying credits. Company admins: Choose Shared or Per-User Credits and Audit Usage.
These actions spend credits.
Action | Notes |
|---|---|
AI Image to 3D | Needs a source image before it will run. |
Venue Generation | |
Floor Plan AI Draw | Shown as AI Draw in some messages. |
AI Enhance | Cost can depend on the model you select. |
Import from Google Maps | May be charged after a successful import. |
AI tools need a Plus or Pro plan; Free has none. See Understand Free, Plus, and Pro plans.
Open the account menu at the top right. It shows your plan and remaining credits (your credit balance). Choose Subscription to see the balance next to your allowance, for example 158 / 200, with the line monthly credits remaining this cycle.
Two kinds of credits can appear:
Monthly credits come with your plan and refill each cycle.
Purchased credits come from credit packs. When you have some, the modal tells you how many you have and when they expire.
⚠ The balance is not the price of an action. The figures in Subscription describe your account in the current cycle. They don't tell you what the next AI request will cost.
Each action has its own credit cost, and costs are set by the app and can change. Don't rely on a number from an older lesson or screenshot.
To see the current costs, open the upgrade dialog (Subscription → View upgrade options) and look at the How credits work panel. It lists each AI action with its current credit cost. If you try an action without enough credits, the dialog says so directly: This action needs N credits. You have M. with options to buy a pack.
⚠ Some actions start the moment you click. AI Enhance runs immediately. It doesn't show a separate cost-confirmation step. Check your access and cost before the click.
An unavailable AI action is not always a credit problem. Three things must all be true:
Access: your plan (and, in a company, your seat and company settings) allows the feature.
Balance: you have at least the cost of the action.
Valid input: the action has what it needs.
For example, AI Image to 3D opens fine, but Generate 3D Model stays disabled until you add a source image. That empty draft doesn't mean you're out of credits. Read the specific message rather than treating every disabled button the same way.
A job is one submitted AI request, and each job shows in one of four states.
State | Meaning |
|---|---|
Queued | Waiting to run. |
Processing | Work is underway. |
Completed | A result is available. |
Failed | It didn't finish successfully. |
The exact wording varies by tool. AI Enhance shows Enhancing and a Generating indicator while it runs. Find finished results under AI Renders in the Properties panel, where a completed request appears as a dated thumbnail.
⚠ Slow is not failed. Check the job's status or history before sending another request. A duplicate click can spend credits twice.
After a failed or cancelled request, check the job's final state, then your balance. Whether credits come back depends on the operation and the outcome; don't assume every unsuccessful attempt is refunded. Returned credits are recorded as a Feature Refund entry in credit history. If an adjustment is unclear, confirm it with your account administrator.
Company accounts only: in a company workspace, owners and administrators choose how credits are shared under Company Dashboard → Credits. The Mode card shows the active setting:
Credits Per User: each team member has their own credits.
Shared Credit Pool: everyone draws from one company pool.
The buttons below it (Set Shared Credit Pool next cycle or Set Credits Per User next cycle) schedule a switch for next cycle. They don't change anything today.
⚠ A scheduled switch is not an active switch. After you schedule one, the Mode card keeps showing the current mode and a Next: line shows the new mode and date. Use Cancel scheduled switch to remove it. If a change seems not to have worked, read the effective date before toggling again.
Credit history (also on the Credits tab) answers "where did they go?" Filter by Scope (All, Company, User), Feature, Kind (such as Feature Spend, Feature Refund, Credit Purchase) and date range, then Export CSV to download the result. Reset clears the filters.
💡 An empty result means the query matched no rows. It isn't proof a charge is missing or that a refund happened. Widen the filters or click Reset first.
The AI button is disabled. Look for the specific reason: no source image, no access on your plan, or an insufficient-credit message. They have different fixes.
It says I need more credits. The dialog shows the required amount and your balance. Buy a pack (see Buy additional credits) or wait for your monthly refill.
My balance went down but I got no result. Open AI Renders (or the tool's history) and check the job state. If it's still running, wait. If it failed, check your history for a Feature Refund.
I scheduled a switch to Shared Credit Pool and nothing changed. It takes effect next cycle. The Mode card shows the active mode until then.
I can't find Subscription in my menu. Company administrators see Company Dashboard instead, and standard company members don't have billing controls. Ask your administrator about balance and costs.
Each action has its own credit cost, set by the app and subject to change, and AI Enhance cost can depend on the model you select. To see current costs, open Subscription, choose View upgrade options and read the How credits work panel. Do not rely on a number from an older lesson or screenshot.
A disabled AI button is not always a credit problem. Three things must be true: your plan or seat allows the feature, your balance covers the cost, and the action has valid input. For example, Generate 3D Model in AI Image to 3D stays disabled until you add a source image.
Open AI Renders in the Properties panel, or the tool's history, and check the job state before sending another request. If it is Queued or Processing, wait, because slow is not failed and a duplicate click can spend credits twice. If it Failed, look in credit history for a Feature Refund entry.
Whether credits return depends on the operation and the outcome, so do not assume every unsuccessful attempt is refunded. Check the job's final state, then your balance. Returned credits are recorded as a Feature Refund entry in credit history. If an adjustment is unclear, confirm it with your account administrator.
This is for company accounts. The buttons Set Shared Credit Pool next cycle and Set Credits Per User next cycle only schedule a switch for the next cycle. The Mode card keeps showing the current mode, and a Next: line shows the new mode and date. Use Cancel scheduled switch to remove it.
Open the account menu at the top right to see your plan and remaining credits. Choose Subscription to see the balance beside your allowance, for example 158 / 200, with the line monthly credits remaining this cycle. The balance describes your account, not the price of the next AI request.