Applies to all accounts; the company-settings and role checks apply to company accounts only, so solo accounts can skip them. A model (item or product) or texture can be missing in Event Design App for four separate reasons: your search text, the item's scope (Global or Company), your plan or company settings, or your role. Work through those four checks in order. A plan upgrade fixes only the plan check, not company restrictions or material compatibility.
You search for a model your colleague placed yesterday and it is not there, or a card says it needs a different plan. Before you upgrade or ask for help, work out which of four separate things is in the way. They are easy to mix up, and a plan change fixes only one of them.
Access comes down to four questions.
Question | What it decides |
|---|---|
Can I find it? | Search text and category |
What scope is it? | Global or Company |
Am I allowed to use it? | Plan, and company settings |
Can I change it? | Whether this object has a compatible material |
Keep discovery, placement and catalog management separate. Being able to place a model does not mean you can manage the catalog.
Catalog search matches the item's name, so an exact-sounding query can return nothing. In the lesson, searching Round Table 60 returned no results, while the shorter table returned matching items, some with variation counts on the card.
⚠ No results is not a permissions error. Shorten the query and check the category before you conclude an item is restricted.
[SCREENSHOT 1 — search "table" showing results with variation counts]
Select a model. If the editor shows Ready to place, the model can enter the placement workflow for your account. Press Escape to cancel the placement preview without adding anything.
If instead the card is locked, read the specific requirement it shows. That message, not a guess, tells you what is missing.
Every catalog model has a scope (who can see it), and there are only two:
Global: part of the shared catalog.
Company: belongs to one company workspace and is meant for that company's users.
To read a saved model's scope, open AI Image to 3D, choose its entry in History, and look at Saved to Catalog. The record names the model and shows its scope. In the lesson, Academy Sofa reported Global.
⚠ Where you found it does not tell you its scope. Your generation history lists your own runs, but "mine" is not a third scope. Read the saved record.
Three things can lock an item.
Your plan. On Free, a model outside the included selection shows Available on Plus or Pro. A Pro account in the lesson had no locked cards at all. Company members (users, employees) use the plan on their license (seat); see Manage company profile, team, credits, and billing.
Company settings. A company can separately control access to global models and global textures. If they are turned off, a company user sees fewer global items than a user outside that company on the same plan.
Your role. A role that can place models does not automatically have catalog management permission. Managing company assets is a separate permission that a company must grant to its admins.
💡 Saved plans keep working. A locked item cannot be added to a plan, but a saved plan can still render assets that are already in the scene.
A linen is the tablecloth material on a table. Access also affects what you can recolor. Try it on a practice plan:
Select a table assembly. Properties shows the number of selected objects (42 for a furnished table in the lesson) and a Linens control with its number of options (55 in the lesson).
Open Linens and search, for example blue.
Choose a swatch such as Dark Blue and read its description under Selected option.
Choose Apply to commit it.
The highlighted swatch is only a pending choice until you select Apply. Apply changes the compatible objects in your current selection, so the other three tables in the lesson kept their original linen.
⚠ Options depend on the model, not only on access. A different object may offer other controls, or no compatible linen slot at all.
[SCREENSHOT 2 — Linens picker with Dark Blue highlighted and the Apply button]
The model I want is not in search. Shorten the text and check the category. If it is still missing, check its scope and review state, and ask your workspace manager whether your company allows that content.
A card says Available on Plus or Pro. That model needs a paid plan. See Why a feature is locked.
A teammate sees a model I cannot. Compare plan, company membership and company settings between the two accounts. A company can restrict global models and global textures.
I can place models but cannot manage the catalog. Placement and management are separate permissions. Ask the company owner whether admins can manage company assets.
A texture or linen is missing on my object. Check both texture access and whether that object supports the material. Some objects have no compatible slot.
I upgraded and the item is still unavailable. A plan change does not resolve company restrictions or material compatibility. Check the scope and your company's settings.
My old plan shows an asset I cannot add. That is expected. A saved plan keeps rendering assets already in the scene even when you cannot add new ones.
Search matches the item's name, so an exact-sounding query can return nothing. In the lesson, Round Table 60 found nothing while the shorter table returned results. No results is not a permissions error. Shorten the query and check the category, then check scope and company settings.
Global models are part of the shared catalog. Company models belong to one company workspace and are meant for that company's users. There is no third "mine" scope. To read a saved model's scope, open its entry in AI Image to 3D History and look at Saved to Catalog.
On the Free plan, models outside the included selection are locked and show Available on Plus or Pro. Upgrading unlocks those models, but it does not remove company restrictions. Company members use the plan on their license (seat), so check which plan your seat carries.
Compare plan, company membership and company settings between the two accounts. A company can separately turn off access to global models and global textures, so a company user can see fewer global items than a user outside that company on the same plan.
Yes. Placing a model and managing company assets are separate permissions. A role that can place models does not automatically manage the catalog. A company must grant the manage-assets permission to its admins, so ask your company owner.
No. A locked item cannot be added to a plan, but a saved plan keeps rendering assets that are already in the scene. Only adding new items is restricted, so existing layouts open and display as before. To add a replacement item, check your plan, your company's settings and your role against the four questions above.